Founded in 2002, ELMO Software is the trusted provider of HR technology solutions to 2,000+ mid-sized organisations and more than one million end users across Australia and New Zealand.With a comprehensive suite of ISO-certified solutions that span the full employee lifecycle, ELMO Software is designed to scale as organisations grow. Flexible and configurable, ELMO’s one-stop HRIS fits to your specific needs and workflows.Through powerful technology, automation, data and analytics, ELMO Software empowers HR professionals to play an integral role in company decision making.
Life & Culture...
At ELMO you will be joining an epic team with the opportunity to make a big impact. We foster an authentic, collaborative, fun working environment and being an ELMOnian means you're part of an amazing team that will push you to grow, support you with challenges and allow you to shine. Some of our benefits include:
Hybrid & Flexible work environment
Onsite Barista
Dog Friendly Office
Inhouse Learning and Development initiatives
ELMO Social and Diversity clubs
Wellbeing initiatives such as boot camp, yoga etc.
Reimagine What's Possible - We believe innovation is human at its core. By staying open, fearless, and adaptive, we continuously push boundaries - while keeping people at the heart of everything we do.
Obsess over Customers – Everything we do is designed to positively impact our customers.
Help Others Thrive - Be they colleagues, communities or customers, we champion ways to help others thrive.
Be Fearlessly Optimistic - We bring unwavering positivity to any challenge, as we know it will drive meaningful change.
Please note: Our internal Talent Acquisition team has got this covered, we’re not open to using an agency for this role.
Job Description
Job Description:
We are looking for an Experience & Process Architect (AI-Enabled) for a high-impact, 3-month contract with a build-and-transfer mandate. In this role, you will rethink how People & Culture operates in an AI-enabled organisation, designing end-to-end HR experiences that combine process design, agentic AI, and manager-led workflows.
Reporting to our Chief People Officer, you’ll partner with the P&C team to reimagine how HR work gets done in an AI-enabled organisation by designing end-to-end employee journeys, embedding agents into workflows, and being deliberate about where humans stay in the loop and where automation takes over.
Key Responsibilities:
Design end-to-end HR experiences: Map current-state processes and redesign them into simplified, manager-led, AI-enabled flows using the ELMO HR platform.
Build the agent layer: Translate workflows into agent-enabled steps including automation, prompts, and decision support.
Process Design: Treat our people processes as a dynamic, living system and define success measures such as time saved, quality, and adoption.
Enable manager self-service: Redesign processes so managers can initiate and progress work independently, reducing reliance on HRBPs.
Create scalable foundations: Develop reusable templates and provide knowledge transfer to the P&C team to continue the work post-contract.
Desired Skills and Experience
Skills & Experience:
This is a first-of-its-kind, high-impact role designed for a forward-thinking, process-orientated AI advocate. While we are looking for a specific blend of technical and process design mastery, the ideal candidate will bring a background that could include:
Process Design: Strong experience in process design, service design, or operating model design.
AI & Automation: Experience working with agentic AI, copilots, or workflow automation tools.
HR Exposure: Exposure to HR or People processes with a high level of curiosity regarding functional expertise (Desired, not essential)
Systems Thinking: Ability to think in systems rather than just steps, simplifying complex processes into intuitive experiences.
Pragmatism: Ability to balance innovation with pragmatism to build tools that actually get used.
Stakeholder Engagement: Strong engagement skills with senior leaders and HR teams.
Coaching: Ability to train and coach others with innovative workflow uplift.
Excellent communication: Must be able to educate and translate technical requirements and workflow agent design for a broad range of People & Culture (P&C) stakeholders.
Adaptive Mindset: Comfortable working in ambiguity and building from first principles.
Apply now and be part of the team shaping the future of work at ELMO!
ELMO Software Pty Ltd is an equal opportunity employer, and we encourage applicants from diverse backgrounds to join our team. We are also committed to advancing reconciliation at ELMO through our Reflect Reconciliation Action Plan (RAP).
At ELMO, we are passionate about empowering HR with responsible, secure, and safe AI, aiming to be among the first in Australia and New Zealand to achieve ISO 42001:2023 certification. Handling sensitive employee data necessitates strict adherence to our ISO 27001:2022 Certified security policies.
