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Support Consultant - ANZ Payroll

23/01/2026
24/02/2026
Permanent - Full Time
Manila
Consulting and Strategy,HR & Recruitment,IT,Other
 

 

Who we are…

Founded in 2002, ELMO Software has established itself as a leading provider of innovative HR technology solutions, proudly serving over 2,000 mid-sized organizations and more than one million end users across Australia, New Zealand and UK. Our comprehensive suite of ISO-certified solutions covers the entire employee lifecycle, empowering HR professionals to effectively manage their workforce and contribute to strategic decision-making.

At ELMO, our purpose is to unleash the impact of HR. Designed with flexibility and scalability in mind, ELMO's one-stop HR Information System (HRIS) adapts to your unique needs and workflows, ensuring seamless integration into your existing processes. Leveraging powerful technology, automation, and data analytics, ELMO Software equips organisations with the tools they need to drive efficiency and enhance employee engagement.

Join us and be part of a dynamic team dedicated to transforming HR practices through cutting-edge technology!

 

Life & Culture...

At ELMO, you’ll join an extraordinary team dedicated to making a significant impact. We cultivate an authentic, collaborative, and vibrant work environment where creativity thrives.

As an ELMOnian, you become part of an exceptional community that encourages personal and professional growth. Here, you’ll be supported through challenges, inspired to push your boundaries, and celebrated for your contributions.

Join us to not only advance your career but also to enjoy a fulfilling and enjoyable workplace experience!

 

Some of our benefits include:

  • Hybrid
  • Annual paid vacation leaves (accrual)
  • Annual paid sick leaves (accrual)
  • 10 Filipino Public Holidays (accrual if you had to work you can use it later on!)
  • HMO provided for you and 1 free dependent
  • Group life insurance
  • Quarterly meet ups
  • Birthday leave and YOU day
  • Mental Health/EAP programs
  • Work peripheral

 

Our values:

  • Reimagine What's Possible - We believe innovation is human at its core. By staying open, fearless, and adaptive, we continuously push boundaries - while keeping people at the heart of everything we do.
  • Obsess over Customers – Everything we do is designed to positively impact our customers.
  • Help Others Thrive - Be they colleagues, communities or customers, we champion ways to help others thrive.
  • Be Fearlessly Optimistic - We bring unwavering positivity to any challenge, as we know it will drive meaningful change.

 

 

Please note: Our internal Talent Acquisition team has got this covered, we’re not open to using an agency for this role.

Job Description

About the Opportunity...

As a Support Consultant – Payroll, you’ll be part of our Support team, reporting to the Support Operations Lead. You’ll become an expert in the ELMO platform, managing and documenting solution configurations and providing systems-related troubleshooting to both internal stakeholders and our external customers.

You’ll be on the front line of our customer experience: handling enquiries via phone and email, logging and tracking tickets, and making sure every interaction reflects ELMO’s professional standards. You’ll also help customers get the most out of their system through user training, quick reference guides, and manuals.

 

What You’ll Do...

  • Develop an in-depth knowledge of all ELMO systems, with a focus on payroll.

  • Respond to client calls and emails, providing timely, customer-centric support

  • Configure databases underpinning the ELMO solution based on identified client needs

  • Perform systems-related troubleshooting for both internal and external stakeholders

  • Log, track, and maintain records of all solution-related issues, including technical queries, user errors, configuration errors, and system bugs

  • Provide Level 1 support by gathering information, classifying issues, and resolving where possible

  • Provide Level 2 support by determining root causes of more complex issues and resolving basic technical/configuration problems

  • Support the continuous evolution of ELMO by capturing client feedback, participating in UAT for system updates, and suggesting enhancements

  • Help maintain long-term relationships with key client contacts through high-quality service and communication

  • Develop user guides and training materials for ELMO systems

  • Represent ELMO and ELMO Software in all client communications in line with our professional standard

  • Participate in and delivering outcomes for such other activities and projects as may from time to time be assigned.

  • Ensure compliance with ELMO’s information security and privacy policies and procedures

Desired Skills and Experience

What We Would Like to See You Bring to the Team...

  • Excellent communication skills (written and verbal), with the ability to adapt your style to different audiences and explain technical payroll concepts in plain language

  • Payroll expertise across AU & NZ, including Fair Work, ATO/STP, and NZ Holidays Act, IRD and KiwiSaver compliance.

  • Confidence in interpreting and configuring Modern Awards and Enterprise Agreements (EAs) within payroll or workforce management systems

  • Strong understanding of end-to-end payroll processing, including month-end and year-end reconciliations and tax reporting

  • Experience managing high-touch client relationships, resolving issues via ticketing systems and meeting SLAs

  • Ability to produce clear user guides and functional documentation for clients

  • Previous experience supporting payroll/HRIS platforms, ideally for AU/NZ organisations

  • Strong technical troubleshooting skills, including configuration, data and integration issues

  • A customer-centric, collaborative and solutions-oriented mindset, with the ability to work both autonomously and as part of a team

  • Strong technical capability with a genuine interest in HR and payroll technology

  • The ability to understand technical information and explain it clearly to non‑technical users

  • A customer-centric mindset and proven customer service skills

  • A collaborative approach with the ability to work effectively in a team as well as autonomously

  • A performance and solutions-oriented approach to your work

If you’re passionate about technology, enjoy solving problems, and want to make a real impact on how our clients run their people and payroll processes, we’d love to hear from you!

 

ELMO Software Pty Ltd is an equal opportunity employer, and we encourage applicants from diverse backgrounds to join our team. We are also committed to advancing reconciliation at ELMO through our Reflect Reconciliation Action Plan (RAP).

At ELMO, we are passionate about empowering HR with responsible, secure and safe AI, aiming to be among the first in Australia and New Zealand to achieve ISO 42001:2023 certification. Handling sensitive employee data necessitates strict adherence to our ISO 27001:2022 Certified security policies, making data privacy and security paramount in every role.

 

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