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Account Manager - Strategic

17/04/2025
30/05/2025
Permanent - Full Time
Brisbane and Melbourne
HR & Recruitment,IT,Sales
 

Who we are…

Founded in 2002, ELMO Software has established itself as a leading provider of innovative HR technology solutions, proudly serving over 2,000 mid-sized organizations and more than one million end users across Australia, New Zealand and UK. Our comprehensive suite of ISO-certified solutions covers the entire employee lifecycle, empowering HR professionals to effectively manage their workforce and contribute to strategic decision-making.

At ELMO, our purpose is to unleash the impact of HR. Designed with flexibility and scalability in mind, ELMO's one-stop HR Information System (HRIS) adapts to your unique needs and workflows, ensuring seamless integration into your existing processes. Leveraging powerful technology, automation, and data analytics, ELMO Software equips organizations with the tools they need to drive efficiency and enhance employee engagement.

Join us and be part of a dynamic team dedicated to transforming HR practices through cutting-edge technology!

 

Life & Culture...

At ELMO, you’ll join an extraordinary team dedicated to making a significant impact. We cultivate an authentic, collaborative, and vibrant work environment where creativity thrives.

As an ELMOnian, you become part of an exceptional community that encourages personal and professional growth. Here, you’ll be supported through challenges, inspired to push your boundaries, and celebrated for your contributions. Join us to not only advance your career but also to enjoy a fulfilling and enjoyable workplace experience!

 

Some of our benefits include:

  • Hybrid work set up
  • Paid Parental leave - 12 weeks primary, 6 weeks secondary
  • Birthday leave, YOU day, as well as Connecting People Leave (up to 2 weeks working from anywhere)
  • Inhouse Learning and Development initiatives including Career Pathway Programs
  • ELMO Social and Diversity clubs
  • Wellbeing initiatives
  • Mental Health / EAP programs
  • Flare Benefits (great discounts, novated leasing, salary sacrifice)

 

Our values:

  • Obsess over customers - Everything we do is designed to positively impact our customers
  • Help others thrive - Be they colleagues, communities or customers, we champion ways to help others thrive
  • Seek out different - We constantly look to innovate, challenge the status quo and defy barriers
  • Be fearlessly optimistic - We bring unwavering positivity to any challenge as we know it will drive meaningful change

Job Description

About the opportunity..

We are seeking a dedicated and experienced Account Manager - Strategic Accounts to join the ELMO team in either Sydney or Melbourne. In this role, you will be responsible for managing and nurturing key client relationships, with a particular emphasis on ensuring the successful renewal of contracts as well as capitalizing on opportunities to upsell and cross sell.

 

Key Responsibilities:

  • Client Relationship Management: Serve as the primary point of contact for strategic accounts, fostering strong, long-term relationships that drive client satisfaction and retention.
  • SaaS Renewals: Take ownership of the renewal process, working closely with clients to ensure that our solutions continue to meet their needs and negotiating favorable terms that support both client objectives and company goals.
  • Strategic Growth: Identify opportunities for upselling and cross-selling additional products and services, contributing to the overall growth of the account.
  • Data-Driven Insights: Utilize client performance metrics to provide actionable insights and recommendations, ensuring that our solutions are fully aligned with client goals.
  • Collaborative Engagement: Work closely with internal teams, including product development, marketing, and customer support, to deliver a seamless and integrated client experience.

Desired Skills and Experience

  • Minimum 3–5 years of experience in account management within a SaaS environment, with a demonstrated track record of driving contract renewals, increasing client retention, and managing a portfolio of mid-to-enterprise-level clients.

  • Excellent verbal and written communication skills, with the ability to influence and build trust with senior stakeholders (e.g., C-level, HR leaders). Proven experience delivering presentations, running QBRs, and managing escalations with confidence

  • Strong commercial mindset with a history of identifying and executing upsell or cross-sell opportunities, resulting in measurable revenue growth (e.g., 10–20% YoY increase in account value).

  • Proficient in using data to inform decisions—able to interpret client usage, engagement trends, and ROI metrics to proactively address churn risks and support strategic planning.

  • Demonstrated ability to work cross-functionally with teams such as Product, Support, and Sales to ensure a cohesive and positive customer experience. Experience contributing to internal process improvements is a plus.

  • Skilled in using CRM systems (e.g., Salesforce, HubSpot) and customer success platforms (e.g., Gainsight, ChurnZero). Familiarity with HR technology or workforce management platforms is desirable.

 

ELMO Software Limited is an equal opportunity employer, and we encourage applicants from diverse backgrounds to join our team. Key to this role is an awareness of data privacy and security as you will be dealing with sensitive employee data in accordance with ELMO ISO 27001 Certified security policies.

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