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Senior Account Manager

31/03/2025
18/04/2025
Permanent - Full Time
Sydney
Consulting and Strategy,HR & Recruitment,Sales

Who we are…

Founded in 2002, ELMO Software has established itself as a leading provider of innovative HR technology solutions, proudly serving over 2,000 mid-sized organizations and more than one million end users across Australia, New Zealand and UK. Our comprehensive suite of ISO-certified solutions covers the entire employee lifecycle, empowering HR professionals to effectively manage their workforce and contribute to strategic decision-making.

At ELMO, our purpose is to unleash the impact of HR. Designed with flexibility and scalability in mind, ELMO's one-stop HR Information System (HRIS) adapts to your unique needs and workflows, ensuring seamless integration into your existing processes. Leveraging powerful technology, automation, and data analytics, ELMO Software equips organizations with the tools they need to drive efficiency and enhance employee engagement.

Join us and be part of a dynamic team dedicated to transforming HR practices through cutting-edge technology!

Life & Culture...

At ELMO, you’ll join an extraordinary team dedicated to making a significant impact. We cultivate an authentic, collaborative, and vibrant work environment where creativity thrives.

As an ELMOnian, you become part of an exceptional community that encourages personal and professional growth. Here, you’ll be supported through challenges, inspired to push your boundaries, and celebrated for your contributions. Join us to not only advance your career but also to enjoy a fulfilling and enjoyable workplace experience!

 

Some of our benefits include:

  • Hybrid work set up
  • Paid Parental leave - 12 weeks primary, 6 weeks secondary
  • Birthday leave, YOU day each year, as well as connecting people leave (up to 2 weeks working from anywhere)
  • Inhouse Learning and Development initiatives
  • ELMO Social and Diversity clubs
  • Wellbeing initiatives
  • Mental Health/EAP programs
  • Flare Benefits (great discounts, novated leasing, salary sacrifice)

Our values

  • Obsess over customers - Everything we do is designed to positively impact our customers
  • Help others thrive - Be they colleagues, communities or customers, we champion ways to help others thrive
  • Seek out different - We constantly look to innovate, challenge the status quo and defy barriers
  • Be fearlessly optimistic - We bring unwavering positivity to any challenge as we know it will drive meaningful change

Job Description

We are seeking an experienced Senior Account Manager to join our Sydney team. This is a pivotal role for a seasoned professional ready to drive significant revenue growth and strategic client partnerships. You will be the architect of long-term client success, focusing on maximising renewals, identifying high-value upsell and cross-sell opportunities, and providing strategic insights to some of our key clients.

Key Strategic Responsibilities:

  • Executive Client Relationship Management: Cultivate and maintain relationships with C-level executives, positioning ELMO as a strategic partner.
  • Strategic SaaS Renewals: Lead complex contract negotiations, ensuring renewals align with both client and ELMO's strategic objectives.
  • Strategic Account Expansion: Identify and capitalise on high-value growth opportunities, driving significant revenue increases in your allocated portfolio.
  • Data-Driven Strategic Insights: Analyse complex client data to provide actionable, strategic recommendations that drive business outcomes.
  • Cross-Functional Leadership: Collaborate with product, marketing, and support teams to deliver seamless, integrated strategic solutions.

 

Desired Skills and Experience

  • Proven Account Management Experience: Extensive experience in a SaaS environment, ideally HR SaaS, with a focus on strategic account growth and executive-level relationship management.
  • Exceptional Strategic Communication: Ability to articulate complex strategic concepts to senior stakeholders.
  • Advanced Commercial and Strategic Acumen: Demonstrated success in identifying and capitalizing on high-value growth opportunities.
  • Strategic Analytical Expertise: Ability to translate complex data into actionable strategic initiatives.
  • Proficiency in Enterprise CRM and Strategic Analytics Tools: Deep understanding of HR practices and strategic HR technology solutions, with a big focus on salesforce forecasting, pipeline and hygiene.
  • Goal Orientated Over Achiever: Proven track record of exceeding revenue targets and driving strategic growth.

Are You a Strategic Senior AM looking for your next challenge? Apply Now!

ELMO Software Limited is an equal opportunity employer, and we encourage applicants from diverse backgrounds to join our team. Key to this role is an awareness of data privacy and security as you will be dealing with sensitive employee data in accordance with ELMO’s ISO27001:2022 Certified security policies and practices.

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