Skip to main content

Page loading completed.

Sign in or Create an account
Sign in or Create an account

Senior Salesforce Administrator

15/01/2025
16/02/2025
Permanent - Full Time
Melbourne
IT,Other
 

Who we are…

Founded in 2002, ELMO Software has established itself as a leading provider of innovative HR technology solutions, proudly serving over 2,000 mid-sized organizations and more than one million end users across Australia, New Zealand and UK. Our comprehensive suite of ISO-certified solutions covers the entire employee lifecycle, empowering HR professionals to effectively manage their workforce and contribute to strategic decision-making.

At ELMO, our purpose is to unleash the impact of HR. Designed with flexibility and scalability in mind, ELMO's one-stop HR Information System (HRIS) adapts to your unique needs and workflows, ensuring seamless integration into your existing processes. Leveraging powerful technology, automation, and data analytics, ELMO Software equips organizations with the tools they need to drive efficiency and enhance employee engagement.

Join us and be part of a dynamic team dedicated to transforming HR practices through cutting-edge technology!

Life & Culture...

At ELMO, you’ll join an extraordinary team dedicated to making a significant impact. We cultivate an authentic, collaborative, and vibrant work environment where creativity thrives.

As an ELMOnian, you become part of an exceptional community that encourages personal and professional growth. Here, you’ll be supported through challenges, inspired to push your boundaries, and celebrated for your contributions. Join us to not only advance your career but also to enjoy a fulfilling and enjoyable workplace experience!

Some of our benefits include:

  • Hybrid work set up
  • Paid Parental leave - 12 weeks primary, 6 weeks secondary
  • Birthday leave, YOU day each year, as well as connecting people leave (up to 2 weeks working from anywhere)
  • Inhouse Learning and Development initiatives
  • ELMO Social and Diversity clubs
  • Wellbeing initiatives
  • Mental Health/EAP programs
  • Flare Benefits (great discounts, novated leasing, salary sacrifice)

Our values:

  • Obsess over customers - Everything we do is designed to positively impact our customers
  • Help others thrive - Be they colleagues, communities or customers, we champion ways to help others thrive
  • Seek out different - We constantly look to innovate, challenge the status quo and defy barriers
  • Be fearlessly optimistic - We bring unwavering positivity to any challenge as we know it will drive meaningful change

Please note: Our internal Talent Acquisition team has got this covered, we’re not open to using an agency for this role.

Job Description

The core responsibilities of the Senior Salesforce Administrator includes but is not limited to:

Advanced Salesforce Administration & Configuration

  • Lead the administration, configuration, and customization of Salesforce to meet business requirements across multiple departments (Sales, Marketing, Customer Service, etc.).
  • Implement complex automation using Flow, Apex, Process Builder, and Visualforce to improve business processes and increase efficiency.
  • Manage and oversee the setup of custom objects, fields, page layouts, workflows, approval processes, and security configurations to ensure the platform is aligned with business needs.

Salesforce Optimization & Integration

  • Drive ongoing improvements to the Salesforce platform, ensuring system performance, scalability, and usability as the organization grows.
  • Design and implement Salesforce integrations with third-party tools (e.g., ERP, marketing automation, financial systems) to ensure seamless data flow and process automation across systems.
  • Maintain a solid understanding of new Salesforce features and product releases, leveraging them to enhance operational efficiency and user experience.

Reporting, Analytics & Dashboards Support

  • Support the internal team with complex, custom reports and dashboards.
  • Ensure data integrity and consistency across the system, performing regular audits and clean-ups to ensure that the data remains accurate and reliable in cooperation with internal teams.

Team Leadership & Collaboration

  • Mentor and provide guidance to junior Salesforce administrators and other team members on best practices, troubleshooting, and advanced configuration techniques.
  • Collaborate with cross-functional teams (Sales, Marketing, Customer Service, Finance) to understand their requirements and deliver Salesforce solutions that support business goals.
  • Provide training and support to users across departments, creating documentation, training materials, and knowledge base articles as needed.

Salesforce Governance & Compliance

  • Define and enforce Salesforce governance policies, including data security, permissions, and user access, ensuring compliance with organizational policies and external regulations.
  • Stay up-to-date with Salesforce best practices, industry trends, and legal/compliance requirements related to CRM systems and data management.

Change Management & Project Management

  • Manage and prioritize the delivery of new features, enhancements, and bug fixes to the Salesforce platform, working closely with project managers and stakeholders to ensure timely and effective delivery.
  • Lead user acceptance testing (UAT) for new Salesforce features, ensuring that changes align with business requirements and meet high standards for quality and usability.

System Performance & Optimization

  • Continuously monitor system performance and address any issues related to system downtime, slow performance, or user experience.
  • Implement Salesforce best practices for data storage, system optimization, and performance management.

Desired Skills and Experience

Desired Skills and Experience

  • 5+ years of experience in Salesforce administration, with a proven track record of managing large, complex Salesforce instances and implementing advanced configurations.
  • Salesforce Administrator Certification (required).
  • Strong expertise in Salesforce automation tools (e.g., Process Builder, Flow, Apex, Visualforce), and familiarity with the full Salesforce product suite (Sales Cloud, Service Cloud, Marketing Cloud, etc.).
  • Strong knowledge of Salesforce reporting, dashboards, and analytics features.
  • Experience integrating Salesforce with third-party tools and applications (via REST/SOAP APIs, middleware, or ETL tools).
  • Familiarity with Salesforce Developer Console, Developer Tools, and Salesforce DX (if applicable).
  • Understanding of Salesforce security models, profiles, permission sets, and data access controls.

Sounds like you? Apply now!

ELMO Software Limited is an equal opportunity employer, and we encourage applicants from diverse backgrounds to join our team. Key to this role is an awareness of data privacy and security as you will be dealing with sensitive employee data in accordance with ELMO’s ISO27001:2022 Certified security policies and practices.

Apply
Remember Job
Link