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Account Manager

11/04/2024
17/05/2024
Permanent - Full Time
AU or NZ
Other
 

Who we are…

Founded in 2002, ELMO Software is the trusted provider of HR technology solutions to 2,000+ mid-sized organisations and more than one million end users across Australia and New Zealand.With a comprehensive suite of ISO-certified solutions that span the full employee lifecycle, ELMO Software is designed to scale as organisations grow. Flexible and configurable, ELMO’s one-stop HRIS fits to your specific needs and workflows.Through powerful technology, automation, data and analytics, ELMO Software empowers HR professionals to play an integral role in company decision making.

Life & Culture...

At ELMO you will be joining an epic team with the opportunity to make a big impact. We foster an authentic, collaborative, fun working environment and being an ELMOnian means you're part of an amazing team that will push you to grow, support you with challenges and allow you to shine. Some of our benefits include:

  • Hybrid work set up
  • Paid Parental leave - 12 weeks primary, 6 weeks secondary
  • Birthday leave, YOU day each year, as well as connecting people leave (up to 6 weeks working from anywhere)
  • Inhouse Learning and Development initiatives
  • ELMO Social and Diversity clubs
  • Wellbeing initiatives such as boot camp, yoga etc.
  • Mental Health/EAP programs
  • Flare Benefits (great discounts, novated leasing, salary sacrifice)

Our values:

  • Obsess over customers - Everything we do is designed to positively impact our customers
  • Help others thrive - Be they colleagues, communities or customers, we champion ways to help others thrive
  • Seek out different - We constantly look to innovate, challenge the status quo and defy barriers
  • Be fearlessly optimistic - We bring unwavering positivity to any challenge as we know it will drive meaningful change

Please note: Our internal Talent Acquisition team has got this covered, we’re not open to using an agency for this role.

Job Description

 

About the opportunity..

As our Account Manager you will be an addition to our high performing and collaborative Account Management team. 

In this role, you will represent the entire range of ELMO Products, offering strategic solutions to your assigned clients, whilst leading your clients account planning cycle and ensuring their needs can be met, with the support from Account Executives. 

 You will contribute to generating value for both the business and our customers through effective management and retention of your portfolio with a nurturing, strategic and results orientated approach.

 

Key Responsibilities:

  • Develop and maintain strong, long-lasting relationships with assigned clients
  • Serve as the main point of contact for client inquiries, escalations, and issue resolution
  • Understand client needs and objectives, and recommend solutions to address them
  • Collaborate with cross-functional teams including Sales, Product, and Support to ensure client success and satisfaction
  • Conduct regular check-ins and business reviews with clients to assess satisfaction and identify opportunities for upselling or expansion
  • Stay abreast of industry trends and best practices in HR and SaaS solutions to effectively advise clients
  • Provide training and support to clients to maximize their utilization of our platform
  • Track and report on key account metrics, including usage statistics, customer satisfaction scores, and renewal forecasts

Desired Skills and Experience

 

What we would like to see you bring to the team..

  • At least 3 years experience in B2B Business Development and/or Account Management
  • A passion for nurturing customer relationships using Emotional Intelligence to understand the goals, drivers and needs of your customer.
  • Complex problem solving capability - solutions led approach
  • Ability to listen, communicate effectively with varied audiences and be a conduit of accurate information to internal and external stakeholders
  • Sound negotiation skills
  • Proven ability to multitask
  • Excellent written and oral communication skills.

 

Benefits:

  • Hybrid work set up
  • Paid Parental leave - 12 weeks primary, 6 weeks secondary
  • Birthday leave, YOU day and connecting people leave
  • Inhouse Learning and Development initiatives
  • ELMO Social and Diversity clubs
  • Wellbeing initiatives such as boot camp, yoga etc.
  • Mental Health/EAP programs
  • Flare Benefits

 

ELMO Software Limited is an equal opportunity employer, and we encourage applicants from diverse backgrounds to join our team. Key to this role is an awareness of data privacy and security as you will be dealing with sensitive employee data in accordance with ELMO ISO 27001 Certified security policies.

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